30-day Risk Free Guarantee

At Thermax, we are so confident in our customer service, Mini-Max products and their performance, we honor a 30 day satisfaction guarantee*. Before returning any of our products, we encourage all of our customers to email us with any concerns at customersupport@lovemyminimax.com or call one of our trained customer support staff toll free at 1-888-764-3700, to answer any questions or help you with any challenges you may have. If at that time you are still unsatisfied, simply clean and replace the complete system with all parts, accessories, manuals, and solutions in the original Thermax boxes and ship to our corporate office at customer's expense. Please allow four weeks upon receipt and inspection of system to be fully refunded.

*This 30 Day Satisfaction Guarantee only applies to the Mini-Max, Mini-Max2, and UV Purifier customers who have purchased a system factory direct or through this website. We honor a 10 Day Satisfaction Guarantee on our Thermax Commercial CP3 & Self-Contained Hot Water Extractors. It does not apply to retail customer purchases from our independent authorized distributors. Once our Return Dept representative reviews this particular return and sees that an approved credit is justified we will credit you back for those particular items within 15 days of approval less a 5% restocking fee.

Authorized Distributors & Dealers have 10 days from the day orders are received to return any part of their order. The distributor is responsible for all related shipping charges back to the Thermax corporate office and should be sent "Attn: Return Dept." These items must be un-used, undamaged and complete. Once our Return Dept representative reviews this particular return and sees that an approved credit is justified we will credit you back for those particular items within 15 days of approval less a 5% restocking fee.

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